If you operate a CCTV system in the United Kingdom then you may receive a Subject Access Request from any individual recorded by the system.
Subject Access Requests must not be ignored. Footage requested must be disclosed in most cases. There are very few circumstances in which footage can be withheld.
The Data Commissioners office has a helpline should your registered Data Controller require any clarification.
The person submitting the request is entitled to a copy of the footage they are recorded in and/or ask for the footage to be deleted.
If a disclosure is made under a Subject Access Request then any third parties (other people) in the footage must be redacted.
Redaction can include pixelation, blurring or blanking out the identity of third parties.
Our specialist GDPR compliant video evidence services are available directly to UK government agencies, local government, the insurance industry, UK retailers, businesses and security providers. We offer expert CCTV redaction services for GDPR compliant disclosures and video evidence compilations.
Important company policy –
We will NOT accept instructions from private individuals for this service under any circumstances.
This is strictly enforced with no exceptions.
We process video evidence from any type of recording device including CCTV hard drive recorders, mobile phones, covert video recorders and all video cameras. Most CCTV systems are now digital but we can still work with older analogue time-lapse tapes.
Crystal Clear Evidence Processing
Many CCTV exhibits such as DVR discs are designed to be tamper proof. What this means is that the evidence is intended to be played back using only a prescribed, bespoke software player, usually on a Windows computer. This is a helpful feature which in some instances can verify that recordings are authentic. However, the software players are not always user friendly or compatible with modern operating systems or corporate network policies.
DVR discs are notoriously difficult to navigate. It’s often hard to locate a certain part of the footage, play that section back from a specific camera repeatedly or play it at a reduced speed.
We make precise copies of digital video evidence with options to allow the viewer to select the desired playback speed including frame-by-frame playback to allow detail viewing and analysis of any incident.
GDPR Compliance Disclosures
General Data Protection Regulation becomes enforceable from 25th May 2018. It is vital that evidence you disclose such as a subject access request (SAR) is fully compliant with GDPR legislation. With tougher legislation it’s more important than ever that your organisation is not found in breach of the law. We guarantee that the video and audio evidence disclosures we process will ensure that your organisation is fully compliant.
Video Evidence Compilations
Our compilation exhibits bring together evidence from multiple video, audio and photographic sources. These exhibits save valuable time in Court allowing the exact piece of evidence to be selected and shown on demand. It’s possible to prepare footage from different angles and even from different CCTV systems running side-by-side to show the Court what happened from multiple viewpoints or locations.
Redaction of Surveillance Video and Audio
Protecting the identity of 3rd parties and/or minors is required for disclosure of retail, insurance and disciplinary cases. In many cases pixelation or blurring of faces is sufficient. However there may be a requirement to blank out sections of footage completely to protect innocent parties.
Some exhibits such as a charge desk in a police station include audio. Muting personal information such as telephone numbers, names or addresses ensures that defendants, witnesses or third parties are not compromised.
Redacted evidence should normally be delivered in a password protected, encrypted file format. In some cases non-encrypted evidence such as DVD Video may be requested. There are GDPR compliant procedures in place to accommodate non-encrypted disclosures.
CCTV & Video Evidence Services
- Clarify CCTV and all video evidence
- Decode VHS multiplexed, time-lapse CCTV
- Slow down fast moving incidents to frame-by-frame speed
- Add moving markers to persons of interest
- Masking out or pixelation of 3rd parties
- Investigation, discovery & recovery of video evidence
- Still frame extraction with or without annotations
- Duplication, compilations & Court room presentations
- Basic audio enhancement – hiss & noise reduction
- GDPR CCTV Disclosures for Subject Access Requests
Encryption of Exhibits and Work in Progress
All work in progress is stored on hardware encrypted devices. Non-encrypted source exhibits arriving at our facility are immediately transferred to an encrypted platform and then handed directly back. If this is not possible then any non-encrypted exhibits are stored in a locked safe.
Exhibits we supply are encrypted by default. This can cause some workflow issues however, it is fast becoming the norm as encryption is adopted throughout all evidence aware workplaces.
We are happy to liaise with our clients about data security.
Important information about video forensics
All instructions MUST be provided formally in writing and costs fully agreed before any work can proceed.
ICO data protection legislation and guidelines for all evidential work must be observed. Our Data Protection Policy (DPP) sets out our internal data handling standards and procedures. Instructing parties must agree to our DPP prior to any work taking place.
We do not offer free initial assessments.
Manchester Video company policy specifically regarding video and audio evidence.
The services described on this page are not available to private individuals.
There are no exceptions.